FAQs

Frequently Asked Questions

Session & Fees

Please check our online schedule for list of rates and sessions available

Sliding Scale for those with no insurance coverage, please call (587) 229-9105 for more details.

Payment & Insurance

Through JaneApp, credit card payments and e-transfers are accepted. Direct billing available with most insurance companies:

-Canadalife, Manulife, Desjardins, Greenshield, etc.

Please check with your insurance to ensure you have coverage for certified counsellors.

Cancellation & Credit Policy

We require 24-hour notice for cancellations or missed appointments, or the full fee will be charged.

If less than 24 hours notice, we can waive the cancellation fee amount if a session is booked within the following week.

Credentials

Masters of Arts in Counselling
Canadian Certified Counsellor with the Canadian Counselling and Psychotherapy Association
EMDR Trained
Gottman Certification
ASIST Training
CBT Trained (Sep 2024)

Online Sessions

Online Sessions utilize JaneApp, which is HIPAA, PIPEDA / PHIPA, and GDPR compliant platform for counselling sessions offered in Mountain Standard Time zone.

JaneApp will email you a link before your session, there is no need to download any software. Please ensure you are in a well-lit room with minimal distractions and privacy.

A safe place for your voice

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